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We want you to be happy with every purchase you make from Calmia. If your purchase fails to meet your highest expectations, you can return any full price or sale item within 30 days of receipt of your order for free in the UK as long as it is in perfect condition and you have proof of purchase.
All clothing must be clean, unwashed and unworn, and all labels and hangtags must be attached. Please take care to avoid scenting garments with perfume.
All yoga and wellbeing accessories must be unused, and in their original unbroken packaging. If any products have been removed from their wrapper or box, we are unable to accept them back.
Items will be inspected upon arrival at our warehouse and returned to the sender if they do not meet these conditions. An appropriate Restocking Fee may be applied to any items returned that have been used, worn or are without their original packaging. Any Restocking Fee charged will be deducted from any refund amount due to the customer. We reserve the right not to accept any item returned in used or unsalable condition.
Certain items are excluded from our returns policy for hygiene reasons. These items can only be returned in accordance with your legal rights. A list of these items can be found in our FAQs.
You will need to provide proof of purchase when returning an item.
This does not affect your statutory rights.
Complete the Returns Form that is enclosed with your order and ensure that you fill in on the form the following information:
1. Your name, address and contact details
2. The contents of the package (product code, product name, size, colour and quantity)
3. The order date and order number
4. The reason for returning the product, using the Reasons For Return Codes
5. Whether you would like an exchange or refund
6. The details of the item you would like to receive in exchange for the item(s) being returned
Without this information we won’t be able to process your return.
Enclose this form with the items to be returned, which need to be packed up as securely as possible in the original packaging or other suitable packaging materials making sure you have securely sealed the parcel.
Attach the Royal Mail pre-paid returns label that should have been enclosed with your order to your parcel. This label covers the cost of your return if you are within the UK. If you are outside the UK please add postage as required. Drop off your parcel to your nearest post office and retain the proof of posting receipt.
If you have not received a Royal Mail pre-paid returns label with your order then email us at firstname.lastname@example.org and we will email you a pre-paid returns label for you to print out at home.
This is a completely free service so it won’t cost you anything to return goods you have purchased within the UK.
If you are outside the UK you will need to pay the required postage and any taxes and duties for your return.
Our returns address is:
Calmia Returns Dept
c/o Mode Logistics Ltd
Unit 1, Capitol Industrial Centre
Please note that when sending a return, the parcel is your responsibility until it reaches us, so please always retain the Royal Mail proof of posting receipt.
We are not responsible for any goods lost in transit and cannot refund you without the returned items. You may be able to claim compensation if you have proof of collection from Royal Mail and we do not receive your returned package.
For international returns please clearly mark "Returned British merchandise, no commercial value". Calmia does not accept responsibility for items lost in transit.
Please note: For orders from outside the UK the customer takes full responsibility for any parcels returned to us due to unpaid customs charges. These return shipment costs, customs charges and handling fees will be deductible from any refund due.
If you purchased a Calmia product through one of our retailer partners or anywhere other than our official “calmia.com” website you will need to return or exchange that product at the store or website that it was originally purchased from.
We are only able to refund items once we receive them back at our warehouse. Once we have received your returned items and inspected them to assure that they are in a saleable condition we will confirm to you that they have been received and accepted back or explain why we have been unable to accept them.
Refunds will only be credited to the card that was used for the original purchase. Returns can only be refunded to the person who originally placed and paid for the order, and the refund can only be processed back to the same payment method.
We aim to process refunds within 10 working days from receipt of the returned items. However please allow a few days more for this during sale or busy holiday periods. Once your return has been processed you should allow a further 8-10 days for your refund to reach your bank account as this depends on your issuing bank's processing time.
In the unlikely event that your goods are damaged or faulty or we send you the wrong item you are entitled to a full refund or replacement, including the cost of returning the item back to us. Please ensure the item is returned to us within 30 days of receipt.
If you believe that you have received a faulty or damaged product please email email@example.com with the details and we will do our utmost to resolve the situation to your satisfaction as quickly as possible.
You can return or exchange an item received as a gift for an alternative item or for a gift certificate for the same value. We are unable to refund the difference in value between the gift and the item(s) it is exchanged for. However, we will make up any difference over £10 by issuing you with a gift certificate for the amount.
We are unable to offer refunds on gifts, unless refunded directly to the purchaser's card. The purchaser will then be notified about this by email.
Please return gifts to our returns address listed above. All gifts will need to be packaged up securely and returned at the recipient’s cost.
Please note that when returning a gift, the parcel is your responsibility until it reaches us, so please always retain proof of postage and it is advisable to send the package to us using a registered and trackable postal or courier service and obtain proof of delivery.
For help and advice about returning gifts please email us at firstname.lastname@example.org
We are sorry to hear your Calmia purchase wasn't quite what you expected. So that we get an alternative to you as quickly as possible, we are happy to offer a free next day delivery service on your replacement order anywhere within the UK Mainland and free to the UK Highlands and Islands within 1-2 days.
All you need to do is to select the items that you would like to receive in replacement of your unwanted items and add them to your basket. Then email us at email@example.com to let us know what you have ordered originally and what you want to replace it with. We will then send you a special code for you to use at the checkout to get the free shipping.
You then need to checkout and we will ship the items out to you for free to anywhere in the UK and 2-5 days for the rest of the world.
To ensure that we make sure you get the items you want as your replacement your card will be charged when the replacement items are purchased and you will then just need to return the original items that are being replaced following the returns instructions in the “How to return something to us” section above. Once we have received the returned items, we will refund the full amount charged for them straightaway.
Unfortunately we are unable to offer free shipping on replacement orders outside the UK. Delivery of replacement orders to the Highlands and Islands will take 1-2 days, but are also free of shipping charges.
All replacement orders must be for the same or similar value as your original order.
If you are a customer in the European Union you have the right to cancel or withdraw your order with us within 14 calendar days from the day after the date you received your order. In order to cancel or withdraw your order you need to email us at firstname.lastname@example.org to confirm in writing that you would like to cancel the order. We will refund all payments received from you, including any delivery costs paid once we have received back any goods we have sent to you. The goods can be returned at our cost if within the UK.
Please see our terms and conditions for full information on how to cancel an order.
If you do not inform us that you are cancelling your whole order, we will treat any goods sent back to us as a return.
If a delivery is refused or not accepted by the person it is sent to and returned to Calmia, any duties, taxes, postage or customs charges incurred by Calmia will be deducted from any refund issued to the customer.
We are constantly trying to improve our products and customer service so it is very helpful for us to understand the reasons for you returning an item. We would appreciate it if you could email us at email@example.com with your feedback or leave us some comments on our website so we have an opportunity to understand the issues and help you if we can.
If you would like some help in choosing an alternative product, help with sizes or just want some general advice about holistic living please drop us a line at firstname.lastname@example.org we would love to hear from you.