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At Calmia, all online purchases take place safely, using the latest internet security technology to protect our customers. We accept orders only from web browsers that can use Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers now support this.
The Calmia website is thawte assured, which is an independent hallmark and is industry standard security.
We use Verified by Visa and Mastercard SecureCode on our website to give you added security when you shop on-line.
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Visit the Mastercard SecureCode website
If you have questions regarding our credit card security policies, please email us at email@example.com
Calmia is an international holistic lifestyle brand that focuses on wholesaling and retailing its own brand collection of inspiring and beautiful yoga and wellness related products to help people relax and de-stress.
It is fundamental to our business that we collect and manage data about our customers and others. We are committed to the safe keeping of your information and, of course, compliance with data protection laws. As such, we therefore act as a “Data Controller”.
This privacy notice details how we collect, manage, process, store and share information about you as a result of you visiting our website, as a customer or prospective customer or for other activities, such as marketing and recruitment. We also explain how you can control use of your data.
If you have any feedback or questions about our use of your data, please contact our Data Privacy Manager, Tom Woodhead at firstname.lastname@example.org or you can write to Data at Calmia, Central Studios, 100 De Beauvoir Road, London, N1 4EN United Kingdom.
Calmia is the trading name of Eternal Futures Ltd, registered in England No. 6540535. Our Head Office is at Central Studios, 100 De Beauvoir Road, London, N1 4EN United Kingdom. Telephone: +44 (0)20 7683 1521. Email: email@example.com.
Our website and services are not aimed at children. If you are a child and need further advice or explanation about how we would use your data, please email firstname.lastname@example.org.
The classes of information that we will obtain from or about you will depend on what you or others have asked us to do.You and others may provide personal data (personal information) that is classed as:
In most circumstances, the personal data we obtain from or about you will be limited to general information, including the information we need for the fulfillment of an online purchase or customer enquiry, but we may need to request or obtain more detailed and sensitive information for activities such as processing job applications and in equal opportunities monitoring.
We may be given or obtain personal information from a number of sources, such as:
The main reason for asking you to provide us with or give us permission to obtain your personal data from other sources, is to allow us to carry out our contractual obligations to you and others and for Calmia’s legitimate business interests and to meet legal obligations.The following are some examples of what we may use your information for:
Our data protection regime has been established to ensure secure and lawful processing of your personal data. We will not sell or rent your information to any other person or organisation or share your information with third parties for marketing purposes unless we have your express consent to do so.As a general rule, we will only use your information within Calmia, but in running our business (whether directly or in the administration of our systems), we may need to disclose some information to third parties e.g. to:
We may also share your personal data with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice.
In the event that any of your information is shared with third parties, we will require them to maintain strict confidentiality, to operate according to our instructions where appropriate and not to use your personal information for their own purposes, unless you have expressly consented to them doing so.
We do not intentionally collect any sensitive personal information via our website or from customers. Please do not send or share information revealing your racial or ethnic origin; political opinions; religious or philosophical beliefs etc. unless you are requested to do so, for example, for equal opportunities monitoring in our recruitment processes.
If we need to process sensitive personal data, we will contact you separately to ask for your consent, which you will be free to withdraw at any time.
We recognise that your information is valuable and we will take all reasonable steps to protect it while it is in our care.
We have systems in place to protect personally identifiable data from loss, misuse, alteration or destruction. We also impose confidentiality obligations on internal and external parties to protect the confidentiality of all personal information and to ensure compliance with data protection laws.
We employ computer and digital data safeguards such as firewalls and data encryption and we enforce physical access controls to our offices and files to keep data safe.
How long will we keep information for?
Your personal information will be retained, in computer and/or manual files, for as long as necessary to fulfill the purpose for which the information was collected; or as required by law; or as long as detailed in any contract you may have with us (of which this privacy notice may form part). e.g.
Under the General Data Protection Regulations (GDPRs), you are entitled to access your personal data (this is the 'right to access'). If you want to make an information request, please apply in writing to our Data Privacy Manager (as detailed above).
If you request access to your personal data, you are entitled to a copy of the data we hold on you – such as your name, address, contact and financial details. You are not necessarily entitled to the documents that contain the data.
We will endeavour to provide you with the personal information to which you are entitled within 30 days unless there are legitimate reasons for doing so and unless your request is exceptional in some way, there will be no cost to you.
In addition to the entitlement to access your data, you may have the following rights:
Calmia is not aware of any justifiable reasons that would constitute a legitimate reason for objecting or complaining about the way we process or control information.
If you want to complain about how we have dealt with your personal data, please contact our Data Privacy Manager (as detailed above) and we will investigate.
If you are not satisfied with our response or believe we are unlawfully processing your personal data, you can complain to the Information Commissioner’s Office (ICO) via the official website.
None of the information that we collect, process or store is transferred outside of the European Economic Area (EEA) unless necessary for the purposes of fulfilling our contractual obligations to our customers or pursuing our legitimate business interests in circumstances where our customers have a legitimate expectation of our sharing such information in the manner it is shared. In particular, we will ensure appropriate safeguards are in place, including sharing of information with suppliers that have certified agreements under the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework where appropriate.
We may contact you with direct marketing using social media channels, email or post. We may therefore use your personal information to contact you about products, services or events which we feel may interest you, but we will never send communications via SMS or call you with marketing promotions without your specific consent and we will never pass on or sell your details to anyone else.
The following are examples of how we collect your personal information:When you:
Whenever we collect your personal data, you will be given the opportunity to ‘opt in’ to marketing communications from us. We hope you will provide this information so that you receive useful communications from us, but if you choose not to do this, it will have no effect on your ability to purchase our goods or services.
Calmia handles enquiries at different stages and we group those enquiries in two main ways. We will take the following steps in each instance:
If our systems allow, contacts who have not engaged by opening a marketing email over a period of 12 months will be removed from our marketing database.
The following are examples of how we might use your personal information for our legitimate business interests:
We may use your personal information for legitimate interests such as direct marketing or under a reasonable expectation that we can provide you with information you would expect to receive or that would benefit and enhance our relationship. This information will help us review and improve our services.
We will get your express opt-in consent before we share your personal data with any company outside Calmia for marketing purposes.
You have the right to object to this processing. If you wish to do so, please email our Data Privacy Manager (as detailed above).
We will only use non-sensitive personal information in relation to marketing; such as name, address, telephone, email, job description and previously expressed interests and requests. We may collect analytical information against your information to ensure that we do not send you irrelevant information.
If you want to ‘unsubscribe’ from our marketing database, you can either follow the unsubscribe instructions on any of our communications to you that include them or you contact us by emailing the Data Privacy Manager (as detailed above) with your name and email address, or reply to the person who sent you the email, clearly stating that you wish to “unsubscribe”. We will remove your details from our marketing database as soon as we reasonably can. Unsubscribing will not affect our relationship with you and we will continue to retain and process your information in connection with our legal services in the normal way.
Cookies are small text files that websites send to your computer. A cookie can be thought of as an Internet user's identification card. They let the website know when the user has returned. This lets the site bring up information relevant to that user, for example your name, past orders, etc.
Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website. It is possible to opt out of cookies via your browser’s cookie settings, but if you do this you will not be able to shop from the Calmia website as the functions of the website are dependent on cookies. Please note that cookies are computer specific, so if you log on to any site from a different computer, the cookie settings on that computer will apply.
For further information about managing and disabling cookies on your computer see www.allaboutcookies.org/manage-cookies. By using our websites, you consent to our placement of cookies on your computer. You may occasionally get cookies from our business partners or other third parties. We have no access to or control over these cookies. Most internet browsers automatically accept cookies, but if you do not wish to have cookies on your system, you can set your browser preferences to refuse them or to alert you when cookies are being sent. In order to disable cookies, please consult your browser's "help" section for instructions. Additionally, if you have an Adobe Flash player installed on your computer, your Flash player can be set to reject or delete Flash cookies. If you choose to decline cookies, you may not be able to fully experience the features of our website. Web beacons are small strings of code that are placed in a web page or in an email message. They are sometimes called "clear GIFs" (Graphics Interchange Format) or "pixel tags". Web beacons are most often used in conjunction with cookies to track activity on our website. When you visit a particular web page, web beacons notify us of your visit. Since web beacons are used in combination with cookies, if you disable cookies the web beacons will only detect an anonymous website visit. When used in an email, Web beacons enable us to know whether you have received the email.
We use reputable third-party service providers who perform services on our behalf. Sometimes these service providers need information about our customers in order to do their jobs, such as fulfill orders and promotions, maintain and manage our customer database and report on customer behaviour and/or preferences. When Calmia allows these service providers access to your information, we require them to maintain your information in the strictest confidence and we do not permit them to use it in any way other than to help us provide you with better service.
We currently use the services of a few carefully selected companies to help manage and optimize our Internet business and communications. These companies help us to measure the effectiveness of our advertising and better understand how visitors use our sites. To do this, cookies are placed on computer browsers and web beacons are placed on our websites on our behalf. The type of information collected in this manner includes pages visited, products viewed and products placed in your shopping cart. By supplementing our records, this information helps us to identify what pages are most attractive to our visitors, which of our products most interest our customers and what kinds of offers our customers like to see.
If you would like more information about this practice and to know your choices about not having this information used by our third party service provider, please contact us at: email@example.com You can also read more about online marketing practices and the technologies that support them by visiting the Network Advertising Initiative’s website.